This Privacy Policy describes how PIXEL SOLUTIONS ("we", "us", "our") collects, uses, and shares information about you when you use this website and our services. It is designed to meet the requirements of the EU General Data Protection Regulation (GDPR), the Brazilian Lei Geral de Proteção de Dados (LGPD), and the personal-data protection laws of Singapore (PDPA), Malaysia (PDP), and other jurisdictions in which we operate.
1. Data we collect
- Information you provide — when you fill in a contact form, request a datasheet, subscribe to updates, or otherwise interact with us, we collect the information you choose to share (name, email, company, country, message content).
- Information collected automatically — IP address, browser type, device type, operating system, referring URL, pages visited, time spent on page, and approximate geolocation. We collect this through cookies and similar technologies (see our Cookie Policy).
- Information from third parties — limited, when you interact with us through a partner or referral programme.
2. How we use your information
- To respond to enquiries and provide customer support.
- To deliver, secure, and improve our website and services.
- To send you marketing communications — only if you have opted in (you can opt out at any time).
- To comply with legal obligations, including tax, accounting, and regulatory requirements.
- To establish, exercise, or defend legal claims.
We do not sell your personal information to third parties.
3. Legal bases (GDPR)
For visitors in the European Economic Area, we process your information on the following legal bases:
- Performance of a contract — when responding to a sales enquiry or providing support you have requested.
- Legitimate interests — for website analytics, security, and product improvement, where our interests are not overridden by your rights.
- Consent — for non-essential cookies and marketing emails. You can withdraw consent at any time.
- Legal obligation — when we must keep records to comply with the law.
4. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typical retention periods:
- Sales enquiries: 24 months from last contact.
- Support correspondence: 36 months from case closure.
- Server logs: 12 months.
- Audit logs of admin actions: minimum 6 months (configurable up to 7 years for compliance reasons).
5. Sharing your information
We share personal data with selected processors only, including:
- Cloud hosting and CDN providers (within the EEA and in the US under Standard Contractual Clauses).
- Email and customer-relationship tools.
- Professional advisers (legal, accounting, audit).
- Authorities, when compelled by law.
We require all processors to provide adequate security and to process data only on our documented instructions.
6. International transfers
Where personal data is transferred outside the EEA, UK, or Switzerland, we rely on European Commission Standard Contractual Clauses, the UK International Data Transfer Addendum, or other lawful transfer mechanisms. A copy of the relevant safeguards can be requested from our Data Protection Officer.
7. Your rights
Depending on where you live, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data.
- Restrict or object to certain processing.
- Receive a portable copy of your data.
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with a supervisory authority.
To exercise these rights, email dpo@pixelsolutions.example. We respond within 30 days.
8. Security
We take the security of your data seriously. Measures include encryption in transit (TLS 1.2+), encryption at rest for sensitive fields, access control, audit logging, and regular vulnerability scanning. No system is perfectly secure; we notify affected users of material breaches without undue delay and in line with applicable law.
9. Children's privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal data from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be notified through the website or, where appropriate, by email.
11. Contact us
For any privacy question or to exercise your rights, contact our Data Protection Officer:
PIXEL SOLUTIONS — Data Protection Officer
High Tech Campus 1, 5656 AE Eindhoven, The Netherlands
dpo@pixelsolutions.example
